Recently I sat in a meeting with the CEO of a $1B+ company, together with all of his senior leaders, a team of around 12 people. The CEO, Kevin (I’ve changed his name for the sake of confidentiality), was frustrated beyond belief with his team because he wasn’t seeing the behaviors he wanted from them, especially when it came to reporting on their respective businesses.
Kevin sat at the head of the table and gave very specific and detailed instructions about what he wanted to see every month. Then he looked around the table and asked, “Have I made myself perfectly clear?”
Heads nodded slowly in agreement. Yes, he had made himself perfectly clear. It was also perfectly clear to me, based on the body language I was seeing around the room, that while he had been understood, that’s as far as it went. He had not achieved anyone’s agreement that the requirements were something they were willing to do, alignment from the team members that they would shift their behaviors to meet those requirements, or a belief that his demand was something that would be useful or meaningful to them. Clear as he was, he was not going to see the results he wanted.
If you feel like you are being clear, but you aren’t seeing results from your team, there are four areas to consider as continuums…